Frequently Asked Questions 

• Three-step visual scheduler – At a glance, our three-step scheduler allows you to see the stages of each client event. This allows for a quick visual check to see if you have finished your planning and charting each day. 
• One-click invoicing – Invoices start when an event is created. Viewing all un-invoiced items in the client chart, you can combine multiple sessions into one invoice for easy monthly billing to your client or funder. 
• Goal tracking – Therabyte integrates goals into the client workflow and allows for session note taking on each goal, as well as progress tracking. This ensures you stay on task with your goals during each session. 

• Canadian hosted
• Full 2-way encryption (TSL 1.2 AES 256 bit encryption)
• Password protected per user

The information stored on our servers is safer than the information stored on your computer, due to backups and built-in redundancy. It is also safe from fires or floods.

• Use a secure password – A secure password should include a capital letter, number and symbol. 

• Consent forms – When service delivery type changes, a new client consent should be completed that includes information about the technology used and where client information is stored. 

• Password protected – Make sure to keep your computer password protected as well as any technology that you use where health information is shared to the cloud, eg. Email, text etc.

• Use a secure password – A secure password should include a capital letter, number and symbol. 

• Consent forms – When service delivery type changes, a new client consent should be completed that includes information about the technology used and where client information is stored. 

• Password protected – Make sure to keep your computer password protected as well as any technology that you use where health information is shared to the cloud, eg. Email, text etc.

Other practice management software systems will offer this information to you if you are switching from another EMR.

• We offer personalized onboarding
• Daytime tech support by in-app chat, email or phone
• You get guided email onboarding to help set up your clinic

• Batch import – you can send us a list of specific client fields in an excel spreadsheet. This can be acquired from your previous provider or other software you use and we will do the magic of adding that data to your clinic.
• Pick a couple of clients a week to start on the new platform and do a gradual transition. This will allow you to become familiar with the platform at a pace you can easily manage.
• Try inputting your contacts and switching over your client calendar before you start charting and using the other integrations.
• Make charting a habit! We designed the scheduler with a three-step process with visual cues so that it keeps you on track. You are visually rewarded when you close the loop on an event and finish your charting daily.

Telehealth is a service delivery model used by rehab practitioners to offer their professional services from a distance, connecting practitioners and clients for assessment, intervention and consultation. Telehealth is a holistic experience of engagement for the client.

Others doing telehealth use a combination of applications linked together to provide their services, such as online booking, scheduling, documentation, video session and invoicing.

Therabyte is a practice management software for the busy private practitioner that includes telehealth (online therapy sessions). It reduces redundancy of information with an integrated workflow from intake to invoicing. 

We are Canada’s first all-in-one practice management solution for telehealth.

Therabyte offers your clients a clean and simple end-to-end experience. Clients log into one portal to view appointments and link to telehealth sessions.

Yes, two-way encryption, password protected.

They are hosted in Canada.

Yes, we recently isolated Therabyte Meet as a stand-alone platform, in response to the growing need for secure video conferencing.

Both the practitioner and client log into their secure portal and join the video session.

$19/month per user.

• extend your reach of client services
• serve clients when they are temporarily out of the province
• increase frequency of contact 
• reduce travel time
• remote monitoring
• reduce health-related risks

No, you are required to be registered in the province that the clients you serve reside in.