Frequently Asked Questions 

• Three-step visual scheduler – At a glance, our three-step scheduler allows you to see the stages of each client event. This allows for a quick visual check to see if you have finished your planning and charting each day. 
• One-click invoicing – Invoices start when an event is created. Viewing all un-invoiced items in the client chart, you can combine multiple sessions into one invoice for easy monthly billing to your client or funder. 
• Goal tracking – Therabyte integrates goals into the client workflow and allows for session note taking on each goal, as well as progress tracking. This ensures you stay on task with your goals during each session. 

• Canadian hosted
• Full 2-way encryption (TSL 1.2 AES 256 bit encryption)
• Password protected per user

The information stored on our servers is safer than the information stored on your computer, due to backups and built-in redundancy. It is also safe from fires or floods.

Other practice management software systems will offer this information to you if you are switching from another EMR.

• We offer personalized onboarding
• Daytime tech support by in-app chat, email or phone
• You get guided email onboarding to help set up your clinic

• Batch import – you can send us a list of specific client fields in an excel spreadsheet. This can be acquired from your previous provider or other software you use and we will do the magic of adding that data to your clinic.
• Pick a couple of clients a week to start on the new platform and do a gradual transition. This will allow you to become familiar with the platform at a pace you can easily manage.
• Try inputting your contacts and switching over your client calendar before you start charting and using the other integrations.
• Make charting a habit! We designed the scheduler with a three-step process with visual cues so that it keeps you on track. You are visually rewarded when you close the loop on an event and finish your charting daily.

Yes, we do! We have integrated Stripe payments into the Therabyte customer’s experience to allow for payment of invoices as well as prepayments. You can read more about Stripe here.

Telehealth is a service delivery model used by rehab practitioners to offer their professional services from a distance, connecting practitioners and clients for assessment, intervention, and consultation. Telehealth is a holistic experience of engagement for the client.

Others doing telehealth use a combination of applications linked together to provide their services, such as online booking, scheduling, documentation, video sessions, and invoicing. Learn more by clicking this link.

For telehealth guidelines, click here.

For Teletherapy Resources for OTs and SLPs, click here.

Therabyte services practitioners working in Canada and the US, with servers in each respective country. 

Yes, you can. However, we no longer offer individual pricing for Therabyte Meet only. Therabyte Meet is available for 1:1 client meetings and small groups of 2-3 on every subscription plan. Check out our pricing plans here.

• extend your reach of client services
• serve clients when they are temporarily out of the province
• increase the frequency of contact 
• reduce travel time
• remote monitoring
• reduce health-related risks

Discover what sets Therabyte App apart from other practice management software by reading this blog post.

Different from Zoom, Therabyte Meet works through a portal to portal connect between the practitioner and the client. This means that both the client and the practitioner need to be logged into their Therabyte portal to access the video session. You can learn more about that here.