Frequently Asked Questions 

General Questions

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What makes Therabyte unique to other platforms?

Therabyte App has been designed and tested by Occupational Therapists (OTs) and Speech-Language Pathologists (SLPs) across Canada. It was built to meet the unique practice needs of OTs and SLPs.

 

  • Three-step visual scheduler – At a glance, our three-step scheduler allows you to see the stages of each client event. This allows for a quick visual check to see if you have finished your planning and charting each day. 
  • One-click invoicing – Invoices start when an event is created. Viewing all un-invoiced items in the client chart, you can combine multiple sessions into one invoice for easy monthly billing to your client or funder. 
  • Goal tracking Therabyte integrates goals into the client workflow and allows for session note taking on each goal, as well as progress tracking. This ensures you stay on task with your goals during each session. 

Who should use Therabyte?

Any allied health practitioner running a clinic or home based client practice, where they are required to keep and store sensitive client information. Our platform has an emphasis on tracking client progress, simple invoicing, and easy digital documentation.

What makes Therabyte secure?

Therabyte meets all Canadian privacy standards with bank-level security. (FOIPA, FIPPA, PHIPA and PIPEDA compliant).

  • Canadian hosted
  • Full 2-way encryption (TSL 1.2 AES 256 bit encryption)
  • Password protected per user

The information stored on our servers is safer than the information stored on your computer, due to backups and built-in redundancy. It is also safe from fires or floods.

How else can I safeguard my client information?

 

  • Use a secure password – A secure password should include a capital letter, number and symbol. 

 

  • Consent forms – When service delivery type changes, a new client consent should be completed that includes information about the technology used and where client information is stored. 

 

  • Password protected – Make sure to keep your computer password protected as well as any technology that you use where health information is shared to the cloud, eg. Email, text etc.

How else can I safeguard my client information?

 

  • Use a secure password – A secure password should include a capital letter, number and symbol. 

 

  • Consent forms – When service delivery type changes, a new client consent should be completed that includes information about the technology used and where client information is stored. 

 

  • Password protected – Make sure to keep your computer password protected as well as any technology that you use where health information is shared to the cloud, eg. Email, text etc.

Can I upgrade later from Solo if my practice grows?

Yes, we have priced Therabyte specifically to support clinicians starting out in their own private practice. As you grow, we grow with you. Once you reach the 25 session limit, you’ll get an in-app notification. Just let us know and we will transition your account to unlimited sessions.

How long does it take to set up my Therabyte account?

We can have you up and running with your Therabyte account within one hour. This includes training guides and in-app chat support.

Do you offer batch client upload?

Yes, if you have your client information in an excel spreadsheet we are able to port that information to Therabyte. 

Other practice management software systems will offer this information to you if you are switching from another EMR.

How will I benefit from Therabyte if I only have a few clients?

Therabyte was designed to meet the needs of the solo practitioner as well as small clinics. Even with just a few clients you’ll get the automation of an EMR at a price that will quickly pay for itself by reducing the amount of time you spend searching for notes or completing invoices.

I find new software really intimidating. Is Therabyte intuitive?

Yes. We hear all the time from our customers how user friendly and intuitive Therabyte is.

  • We offer personalized onboarding
  • Daytime tech support by in-app chat, email or phone
  • You get guided email onboarding to help set up your clinic

I am a busy clinician. How long will it take to switch to digital charting?

We get it! We hear this from clinicians all the time. We suggest a few options: 

  • Batch import – you can send us a list of specific client fields in an excel spreadsheet. This can be acquired from your previous provider or other software you use and we will do the magic of adding that data to your clinic.
  • Pick a couple of clients a week to start on the new platform and do a gradual transition. This will allow you to become familiar with the platform at a pace you can easily manage.
  • Try inputting your contacts and switching over your client calendar before you start charting and using the other integrations.
  • Make charting a habit! We designed the scheduler with a three-step process with visual cues so that it keeps you on track. You are visually rewarded when you close the loop on an event and finish your charting daily.

Telehealth Questions

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What is telehealth?

Telehealth is a service delivery model used by rehab practitioners to offer their professional services from a distance, connecting practitioners and clients for assessment, intervention and consultation. Telehealth is a holistic experience of engagement for the client.

Others doing telehealth use a combination of applications linked together to provide their services, such as online booking, scheduling, documentation, video session and invoicing.

What does Therabyte offer that is unique for telehealth?

Therabyte is a practice management software for the busy private practitioner that includes telehealth (online therapy sessions). It reduces redundancy of information with an integrated workflow from intake to invoicing. 

We are Canada’s first all-in-one practice management solution for telehealth.

Therabyte offers your clients a clean and simple end-to-end experience. Clients log into one portal to view appointments and link to telehealth sessions.

Is the platform PIPEDA and PHIPA compliant?

Yes, two-way encryption, password protected.

Where are the Therabyte servers located?

They are hosted in Canada.

Can I use Therabyte for telehealth only?

Yes, we recently isolated Therabyte Meet as a stand-alone platform, in response to the growing need for secure video conferencing.

How does Therabyte Meet work?

Both the practitioner and client log into their secure portal and join the video session.

What does Therabyte Meet cost?

$19/month per user.

What are the benefits of telehealth?

  • extend your reach of client services
  • serve clients when they are temporarily out of the province
  • increase frequency of contact 
  • reduce travel time
  • remote monitoring
  • reduce health-related risks

Can I do telehealth for clients that live in a province I am not registered in?

No, you are required to be registered in the province that the clients you serve reside in.

Have more questions that aren’t listed here?

Please send us your questions so we can add them to our FAQ!

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