The information in this document is not intended to be nor should it be interpreted as legal advice. It is a high level overview of privacy regulations as they pertain to different applications.

Canadian Allied Health EMRS:

  1. Now may be a good time to switch to an all in one platform which adds automation to your workflow and saves you time. (First table).
  2. Choose a Videoconferencing/Telehealth provider that meets your specific needs for privacy of health information. (Second table).

Here are some of the Canadian Allied Health EMRs people are using. (Please note this is not an exhaustive list, but a brief overview).

Name: Created for: Core Features: Price (CAD)
Therabyte   Therabyte.app OTs and SLPs in Peds Private practice, solo and teams, travelling or clinic based. – 3 step scheduler
– Integrated Goals
-1 click invoicing
– Telehealth
– Client portal
Starting at $36/mth
Owl Practice Psychologist, social workers, counsellors and therapists. – Mental health and wellbeing
– Scheduling
– Client records
– Invoicing
– Client portal
Starting at $40/mth
Juvonno Health care and wellbeing clinics. -see website Starting at $79/mth Billed annually
OnCall Health Medical practitioners – Videoconferencing -appointment calendar view
– Secure payment processing
Not listed. Premium Tier w/ EMR features
Jane App Chiropractors, Massage, Naturopaths and other allied health professionals, clinic based.

– Online booking
– Documentation
– Insurance billing  + client portal
– Telehealth (coming soon)

Starting at $74/mth
iinsight Allied health – Case management system
– See website
Starting at $18/mth
GO Rendezvous Osteopathy, massage, and other allied health professionals – Appointment scheduling
– Group classes
-EMR add on
$29/mth EMR add- on +$20/mth

 

Videoconferencing platforms:

Here are some of the videoconferencing applications people are using. (Please note this is not an exhaustive list, but a brief overview).

Name PIPEDA & PIPA
-Private Entities
**
FOIPPA & FIPPA Public Bodies Cost Server Location
Therabyte Meet Yes Yes $19/mth/user (group rates available) CAD Canada
Zoom For Healthcare Yes Unknown – Healthcare $200/mth USD Canada
Zoom Yes** with recordings disable and not using the chat unknown – Free for 1:1 and groups up to 40 min. Canada/USA
Doxy.me Yes No – Free version
– $36/mth USD
USA
OnCall Yes Yes – Not listed on website Canada
Blue jeans Yes** No – Free version
– Starting at $15.63 USD
USA
Google for Business – Hangouts Meet Yes** No Currently Free (Starts at $7.80/mth/user) USA
Microsoft Teams Yes Yes $26.60/th CAD Canada
Physitrack Yes Unknown Starts at $10.99/mth UK based company.
Facebook messenger Yes** No Free USA
Facetime Yes – end to end encryption, stored on your phone. Unsure Free Unsure
Skype Yes** – for skype to skype calls, not skype to landline. No Free USA
LiveCare Yes   Yes   $99/user/mth   Canada  
Others…        

 Disclaimer: This document is not a substitute for obtaining your own legal advice on telepractice and privacy mandated under the applicable provincial and federal legislation. Information collected from company websites, review of Canadian privacy laws and resources received from the Speech and Hearing conference, Oct. 2019.

Q: What are the risks associated with using a provider that does not explicitly indicate compliance with Canadian security laws?

A: They are not required to inform you if there is a security breach. HIPAA does not require notifying health care clients of breaches. This is a requirement of Canadian laws and therefore becomes your responsibility to inform your clients if there has been a security breach within the system that you are using to store and/or stream their personal health information.

Q: Is HIPPA compliance good enough for Canadian health data?

A: No. Quoted from Dr. Wael Hassan …“email or cloud storage providers serving healthcare organizations in Ontario are obligated to notify them of any security breaches or other instances of unauthorized access or disclosure. HIPAA does not require IT service providers to notify healthcare clients of breaches. While a notification requirement could be included in a contract with an American service provider, many U.S. service providers are reluctant to agree to notify their clients of breaches because of fears of liability and loss of reputation”. “Canadian Healthcare and US Cloud Services: Is HIPAA Compliance Good Enough for Canadian Health Data?

 

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References and resources cited:

Jane.app Privacy and security. Accessed 22 Mar 2020

https://blog.zoom.us/wordpress/2018/11/12/zoom-serves-canadian-healthcare-pipeda-phipa-compliance/ November 12, 2018. Accessed 23 Mar 2020

Canadian Healthcare and US Cloud Services: Is HIPAA Compliance Good Enough for Canadian Health Data? Accessed 22 Mar 2020.

Personal Information Protection and Electronic Documents Act. Government of Canada. 13 April 2000. Accessed 22 Mar 2020.

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