Comparison chart – Practice management platforms in Canada

The information in this document is not intended to be nor should it be interpreted as legal advice. It is a high level overview of privacy regulations as they pertain to different applications.

Canadian Allied Health EMRS:

Now may be a good time to switch to an all in one platform which adds automation to your workflow and saves you time. (First table).
Choose a Videoconferencing/Telehealth provider that meets your specific needs for privacy of health information. (Second table).

Here are some of the Canadian Allied Health EMRs people are using. (Please note this is not an exhaustive list, but a brief overview).

Name:	Created for	Core Features	Price (CAD)
Therabyte Therabyte.app	OTs and SLPs in Peds Private practice, solo and teams, travelling or clinic based.	– 3 step scheduler – Integrated Goals -1 click invoicing – Telehealth – Client portal	Starting at $36/mth
Owl Practice	Psychologist, social workers, counsellors and therapists.	– Mental health and wellbeing – Scheduling – Client records – Invoicing – Client portal	Starting at $60/mth
Juvonno	Health care and wellbeing clinics.	-see website	Starting at $89/mth Billed annually
OnCall Health	Medical practitioners	– Videoconferencing -appointment calendar view – Secure payment processing	Not listed. Premium Tier w/ EMR features
Jane App	Chiropractors, Massage, Naturopaths and other allied health professionals, clinic based.	– Online booking – Documentation – Insurance billing + client portal – Telehealth (coming soon)	Starting at $74/mth
iinsight	Allied health	– Case management system – See website	Starting at $59.99/mth
GO Rendezvous	Osteopathy, massage, and other allied health professionals	– Appointment scheduling – Group classes -EMR add on	$29/mth + EMR add-on +$20/mth

Video conferencing platforms:

Here are some of the videoconferencing applications people are using. (Please note this is not an exhaustive list, but a brief overview).

Name	PIPEDA & PIPA -Private Entities	FOIPPA & FIPPA Public Bodies	Cost	Server Location
Therabyte Meet	Yes	Yes	$19/mth/user (group rates available) CAD	Canada
Zoom For Healthcare	Yes	Unknown	– Healthcare $200/mth USD	Canada
Zoom	Yes – recordings disabled and not using the chat	unknown	– Free for 1:1 and groups up to 40 min.	Canada/USA
Doxy.me	Yes	No	– Free version – $35/mth USD	USA
OnCall	Yes	Yes	– Not listed	Canada
Blue jeans	Yes	No	– Free version – Starting at $15.63 USD	USA
Google for Business – Hangouts Meet	Yes	No	Currently Free (Starts at $4.20/mth/user)	USA
Microsoft Teams	Yes	Yes	$2.00/user/mth	Canada
Physitrack	Yes	Unknown	Starts at $13.49/mth	UK based company.
Facebook messenger	Yes	No	Free	USA
Facetime	Yes – end-to-end encryption, stored on your phone.	Unsure	Free	Unsure
Skype	Yes – for skype to skype calls.	No	Free	USA
LiveCare	Yes	Yes	Not listed	Canada

Disclaimer: This document is not a substitute for obtaining your own legal advice on telepractice and privacy mandated under the applicable provincial and federal legislation. Information collected from company websites, review of Canadian privacy laws and resources received from the Speech and Hearing conference, Oct. 2019.

Q: What are the risks associated with using a provider that does not explicitly indicate compliance with Canadian security laws?

A: They are not required to inform you if there is a security breach. HIPAA does not require notifying health care clients of breaches. This is a requirement of Canadian laws and therefore becomes your responsibility to inform your clients if there has been a security breach within the system that you are using to store and/or stream their personal health information.

Q: Is HIPPA compliance good enough for Canadian health data?

A: No. Quoted from Dr. Wael Hassan …“email or cloud storage providers serving healthcare organizations in Ontario are obligated to notify them of any security breaches or other instances of unauthorized access or disclosure. HIPAA does not require IT, service providers, to notify healthcare clients of breaches. While a notification requirement could be included in a contract with an American service provider, many U.S. service providers are reluctant to agree to notify their clients of breaches because of fears of liability and loss of reputation”. “Canadian Healthcare and US Cloud Services: Is HIPAA Compliance Good Enough for Canadian Health Data?”

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